To place an order, simply browse our product categories and select the items you wish to purchase. Add them to your cart, proceed to checkout, and complete your payment. If you are a new customer, you need to create an account first. You can do this by visiting our Create Account page. A registered account is mandatory for all purchases. After visiting the registration page, you will need to provide your email address, create a password, and confirm your account via the email link sent to you. For regular customers, an account can be set up without the need for authorization, allowing easy access to our skincare products. However, licensed professionals must upload a valid government-issued ID and a medical license to gain access to the full product range.

Access to certain products on our website is restricted to licensed professionals only. Customers with regular accounts will have access to a select range of skincare and supplement products, while professional clients will be granted access to the complete offering upon verification of their credentials. To ensure compliance, please submit your valid government-issued ID and medical license during account registration.

If you need to reset your password, you can do so by visiting the Password Recovery page. Enter your email address, and you will receive a link to reset your password. If you experience any difficulties accessing your account, please call our support hotline at 1-888-580-0508 (USA and Canada) and 44-117-200-1500 (UK) for immediate assistance.

The approval process for professional accounts typically takes 1-2 business days. Upon submitting the required documentation, you will receive an email notification regarding the status of your application. If you wish to expedite the approval process or inquire about your application, please reach out to our customer support team at 1-888-580-0508 (USA and Canada) and 44-117-200-1500 (UK).

You can attach your license during the account registration process or by editing your account details once registered.  All submissions will be reviewed, and upon approval, you will receive an email confirmation granting access to our full product selection.

Order cancellation is permitted only prior to processing. If your order has not yet shipped, you may cancel it by contacting customer support at 1-888-580-0508 (USA and Canada) and 44-117-200-1500 (UK). Once an order has been dispatched, it cannot be canceled or refunded. For further inquiries regarding order status or cancellation policies, please consult our Refund Policy.

All shipments can be tracked using our Order Tracking service. After your order is shipped, you will receive a tracking number via email, which you can use to monitor your package's status in real-time.

Yes, we offer shipping insurance through Route Package Protection. This service ensures your order is protected against loss, damage, or theft during transit. You can easily add this protection to your order at checkout. For more information on Route Package Protection, please visit our package protection page.

Returns are only accepted for products that were shipped in improper condition or were damaged due to our fault. If you receive a product that does not meet these criteria, please contact our customer support for assistance.

Filler Lux partners with reputable carriers to provide a variety of shipping methods, ensuring that you receive your order in a timely manner. The following options are available:

USPS:

  - Priority Mail: Delivery typically within 1-3 business days.

  - Priority Mail Express: Guaranteed overnight delivery for urgent orders.

  - First-Class Mail: Delivery within 1-3 business days for lightweight packages.

  - Ground Advantage: Reliable delivery for packages up to 70 lbs, typically within 1-5 business days.

UPS:

  - UPS Ground: Reliable delivery within 1-5 business days, depending on distance.

  - UPS 3 Day Select: Guaranteed delivery within three business days.

  - UPS Next Day Air: Early AM, Standard, and Saver, providing flexibility for urgent shipments.

International Shipping: All international shipments are handled exclusively by DHL. We ensure efficient delivery to various countries while adhering to international shipping regulations.

Temperature-sensitive products, such as Botox, are dispatched under controlled conditions and are only shipped from Monday to Wednesday to ensure product integrity.

For orders over $100, we offer free standard shipping on products that do not require temperature control, with a guaranteed delivery timeframe of 3-7 business days. For temperature-sensitive items, additional shipping fees may apply to ensure safe delivery.

Yes, We proudly offer same-day delivery across select boroughs, including Manhattan, Brooklyn, Queens, and the Bronx, for orders exceeding $500. Orders placed before the designated cut-off time will be delivered within a 2-hour window upon confirmation of payment. This service utilizes electricity-powered vehicles, aligning with our commitment to sustainability and reducing CO2 emissions. For detailed information regarding this service, please reach out to our customer support team.

Our customer support team is dedicated to assisting you with any inquiries or issues. You can reach us through the following channels:

-General Support: info@fillerlux-usa.com

-Billing & Payment Inquiries: payment@fillerlux-usa.com

-Wholesale Inquiries: wholesale@fillerlux-usa.com

-Phone Support: For immediate assistance, please call 1-888-580-0508 (USA and Canada) and 44-117-200-1500 (UK) during our business hours, Monday to Friday from 9 AM to 5 PM EST.

For a comprehensive list of contact options, please visit our Contact page.

We accept a variety of payment methods to make your shopping experience convenient:

- Credit/Debit Cards: Visa, Mastercard, American Express, JCB, Discover, Diners Club

- Zelle: Enjoy a 5% discount when using Zelle for payment.

- Installments: Flexible payment options are available through Afterpay, allowing you to pay for your order in four interest-free payments.

- Cash App and Venmo transfers.

- Cash on Delivery: Available for local customers.

Yes, we offer the option to pay in installments through Afterpay. This service allows you to split your total purchase into four equal, interest-free payments. The initial payment is due at the time of checkout, while the remaining three payments are automatically deducted from the payment method every two weeks. To use this option, simply select Afterpay at checkout. For more information, please click here.

Yes, Filler Lux provides gift cards available in various denominations. These gift cards are perfect for gifting premium beauty products and can be purchased directly from our Gift Card page. Recipients can redeem gift cards on our website for their desired products.

LuxCoin is our exclusive rewards program that enables customers to earn points for every dollar spent on purchases at Filler Lux. The program operates as follows:

 -Earning LuxCoins: Customers earn 1 LuxCoin for every dollar spent, excluding taxes and shipping fees.

-Redeeming LuxCoins: Accumulated LuxCoins can be redeemed for discounts on future purchases. For example, 100 LuxCoins may equate to a $10 discount.

-Coin Levels: Customers begin at the Silver Coin level, progressing to Gold and Platinum levels based on their purchase history and engagement with the program.

-Challenges and Rewards: Customers are encouraged to complete various challenges, such as sharing their purchase on social media or referring friends, to earn additional LuxCoins and unlock exclusive rewards. Each level offers enhanced benefits, such as early access to sales, exclusive promotions, and higher redemption rates for LuxCoins.

To participate, customers can sign up for the LuxCoin program during account registration or at any time via their account settings. The program aims to reward loyalty while fostering a community of beauty enthusiasts. For more details, visit our LuxCoin Rewards page.

Yes, we offer exclusive wholesale pricing through our dedicated platform, Filler Lux B2B Store. Designed for licensed professionals and business partners, this platform provides access to a wide range of professional-grade products at competitive prices.

To apply for a wholesale account, please fill out our Wholesale Application Form. Once your application is reviewed, you will be notified of your account status.